Privacy Policy

Last Updated: September 29, 2026

CCMS Wales Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Identity & Contact Data: Name, business name, email address, telephone number, and postal address submitted via our contact or quote request forms.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform data gathered via analytics cookies when you browse our website.
  • Transaction Data: Details regarding the commercial or domestic services we provide to you.

2. How We Use Your Information

We use your personal information strictly for legitimate business purposes, including:

  • Responding to your inquiries, bookings, or quote requests.
  • Delivering and managing the cleaning or maintenance services you have requested.
  • Improving our website functionality and user experience.
  • Complying with legal, tax, and regulatory obligations.

3. Lawful Basis for Processing

We process your personal data under the following legal frameworks:

  • Consent: When you explicitly opt in (e.g., submitting a contact form requesting us to contact you).
  • Contractual Obligation: When processing is necessary to fulfill a service agreement with you.
  • Legitimate Interests: To run our business efficiently, manage customer relationships, and market our services securely.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted service providers (e.g., IT hosting providers, payment processors, or administrative partners) who assist us in operating our website and business, subject to strict confidentiality agreements. We may also disclose data if required by law.

5. Data Security

We have implemented robust technical and organizational security measures (including data encryption and secure server access controls) to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized manner.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Restriction: Object to or restrict the processing of your data.
  • Portability: Request the transfer of your data to another organization.

To exercise any of these rights, please contact us using the details below.

8. Contact Information

For any privacy-related queries or requests, please contact:

  • CCMS Wales Ltd
  • Address: 11 Warwick Way, Barry, CF62 9AB, United Kingdom
  • Email: info@ccmswalesltd.com
  • Phone: 01446 741460